Fraudsters are sending fake text messages that look like they're from the bank, then following up with a phone call to "verify" your account. During the call, they may ask for your last 8 card digits, CVV, or One Time Passcode. The bank will NEVER ask for this information. If someone does, hang up immediately.
Each day presents new challenges and unknown variables with this role. It is very rewarding when we are able to work together as a team to accomplish our goals.