Debit Cards

Important Phone Numbers

Whether you're searching for the number to call if your card is lost or stolen or you just need to know who to notify when you travel, the information below will answer your questions and give tips for keeping your card safe. 

• Monday thru Friday, 8 a.m. to 5 p.m.
  • 903-676-1900
• After hours, weekends and holidays:
  • 800-472-3272 to report a lost or stolen debit card
  • 800-262-2024 if your card has been blocked
• To activate and/or set a PIN for your debit card:
  • 1-800-992-3808

For verification, please call from a number associated with your account at First State Bank. Please call us if you plan to use your debit card internationally.  As a precaution, we do not allow foreign country transactions unless notified by the customer prior to travel outside the U.S. 

Mobile Wallet

Enjoy faster and safer payments with your smart device. With mobile wallet, you can tokenize your debit cards and store them securely on your smart device. Tokenization is a process that replaces your card number with a unique code that is only valid for one single transaction. This way, you can protect your card information from fraud. To add your card to your mobile wallet, simply follow the below steps: 

• Open your Apple Wallet, Samsung Wallet, or Google Wallet.
• Select the option to add a card. Typically this is a "+" sign at the top right corner of your device.
• Scan your debit card or enter the card information in manually. 
• Verify the information entered is correct and submit. Your mobile wallet will then verify your card information before adding. 

•          To use your debit card as primary payment, you will need to set it as the default card.

That's it! You can now use your smart device to pay any merchant that accepts contactless payments. Just look for the contactless symbol and hold your smart device near the terminal. You will receive confirmation on your screen and a receipt will be sent to your email. 

Debit Card Fraud Notification

Interactive (two-way) text alerts keep your accounts safe.

Using your First State Bank card is simple.  Now, fraud monitoring is just as seamless.

• Our fraud monitoring network watches for suspicious or unusual transactions
• If a suspicious transaction appears on your card, you'll receive a text asking if it's legitimate
• Text back to confirm or deny the transaction
• Simple, quick and easy
  

Manage My Cards

Your card, on your terms

Staying in control of your cards is easier than ever. Manage My Cards offers you an all-in-one dashboard for managing your cards and how they are used, viewing your transactions, and staying informed.

• View spending by categories, monthly trends, and locations
• Easily lock and unlock cards
• Restrict purchases to locations, merchant categories, or transaction types
• Set up alerts based on transaction types, merchant categories, locations, or even spending limits
• Set travel plans
• Report cards lost or stolen and order new ones

Learn more about Manage My Cards by viewing this brief demonstration video.

Please note:

• Businesses may use Manage My Cards.
• Manage My Cards does not override First State Bank's other fraud protection measures, but is an addition to them.
• If you are not using the latest version of our mobile app, you will not be able to access Manage My Cards. To update to the latest version, please follow the instructions below:
• When you open your First State Bank mobile app, you will be asked if you would like to update to the current version of the app. Click "Update Now". You will then be redirected to your app store where the update will automatically start. If you were not asked to update to the current version, you will need to open the First State Bank mobile app within your app store (GooglePlay, AppStore, etc.) and click the blue "Update" button.
• Once you have updated your app, click "Open" and you will be redirected to the First State Bank mobile app. 
• After you log-in, you will have a window showing you "What's new" and will have the option to tour Manage My Cards and all it has to offer.
• Manage My Cards can be found on the main screen of your First State Bank mobile app under "Quick Links". 

ATM Withdrawals

You can make an ATM withdrawal at any of our six locations or any Austin Bank without incurring any fees. A list of our six locations can be found here.

Who do I contact to reset my pin? 

The card owner can have the pin reset at any of our branch locations during normal business hours. If this is a new card, you can start using it once it is activated and a PIN is selected by calling 1-800-992-3808. For verification, please call from a number associated with your account at First State Bank.

Do I need to notify the bank when I travel?  

Yes, it is recommended that you notify the bank (903 676-1900) before you travel to prevent a fraud alert from being placed on your account.  An alert can be removed by contacting 1-800-472-3272. You can also set travel plans through our mobile app's Manage My Card feature.

Do I have a daily access limit on my debit card?

Each personal account cardholder has access up to a $1,000 daily cash limit for ATM transactions and $3,000 for daily point of sale transactions.

Each business account cardholder has access up to a $1,000 daily cash limit for ATM transactions and $3,000 for daily point of sale transactions.

The same withdrawal limits apply for both Saturday and Sunday transactions.  Please be aware that your available balance is subject to the date your transaction is processed by the merchant. This amount is generally sufficient for most debit card users.  If you need a higher limit, please contact us at 903-676-1900 or email us at customerservice@fsbathens.com and we will be glad to work with you to increase your daily limit.

What is my credit card secure code, as requested for online purchases?  

For Visa, MasterCard, and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line.

What is the cost of replacement card?

A fee of $10.00 will be charged for each new card re-issued.

How do I get a new card?

Contact a new account representative at any of our locations.