Our downtown Athens drive thru ATM and night deposit box will be closed until further notice. Please use our ATM and night deposit box located at 1114 E Tyler Street. Our ATM located inside our downtown branch will be available during regular lobby hours.


Lost or Stolen Card?

To report your card lost or stolen or to inquire about a blocked debit card, please contact a representative please contact a representative at (903) 676-1900.

Master Card Check Card (debit card)

  • Monday thru Friday, 8 a.m. to 5 p.m.: Call 903 676-1900
  • After hours, weekends and holidays: 800-472-3272 to report a lost or stolen debit card
  • After hours, weekends and holidays: 800-262-2024 if your card has been blocked
  • To Report a Lost or Stolen Debit Card: Call 903 676-1900. Once the call is answered, press “2”.
  • If your Debit Card has been blocked: Call 903 676-1900.

Once the call is answered, press “2” for the Lost and Stolen Card Department.

Tips for keeping your card safe

  • Make a record of card numbers, expiration dates and phone numbers. Keep this record in a safe place, separate from where you keep your cards. Use this information when you report your cards lost or stolen
  • Never put your account number or PIN on the outside of an envelope or a postcard
  • Write down the toll-free emergency number and keep it with you, but separate from your card
  • Don’t give your debit or credit card number over the phone unless you’ve made the call
  • Don’t sign a blank charge slip unless absolutely necessary
  • Tear up carbons from slips and save receipts
  • Always check receipts against your monthly statements
  • Report any errors within 60 days of the statement mailing date
  • Carry only the cards you need, especially when traveling
  • Choose a personal identification number (PIN) that’s different from other obvious numbers, like your phone or Social Security Number or your birthday
  • Memorize your PIN and don’t write it on anything in your wallet
  • Check all ATM receipts against bank statements

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